Social Media & Messaging Disclaimer

Dentvora Technologies (OPC) Private Limited does not collect, store, or process usernames or passwords for any third-party social-media or messaging platform.

We do not request direct login credentials for Facebook, Instagram, WhatsApp, Google, or any other connected service.

Authentication and authorisation are completed inside the third-party platform's official login and permission flows (OAuth or equivalent).

Any sign-in action takes place on the platform's own interface and infrastructure. We only receive an access token after the user grants the requested permissions.

Dentvora uses only those access tokens that have been explicitly granted by a user through a supported platform permission flow.

Tokens are treated as sensitive technical credentials and stored with reasonable safeguards, including encrypted storage and restricted internal access.

We respect the scope of the granted permissions and do not attempt to access data outside that scope.

Access tokens are used solely for the data-retrieval and messaging functions that users authorise — for example, fetching public insights, posting Clinic-approved content, sending Clinic-approved messages, and displaying analytics inside the Dentvora dashboard.

Dentvora does not use tokens for unrelated purposes beyond the authorised platform capabilities and the scope the user has approved.

Dentvora integrates with Facebook and Instagram in compliance with the Meta Platform Terms, Meta Developer Policies, and Meta Business Tools Terms.

Only data explicitly granted during the Facebook Login or Instagram authorisation flow is accessed.

Dentvora does not sell or share Meta data for advertising outside Dentvora services.

Users can revoke Dentvora's access at any time from their Facebook account: Settings → Apps and Websites → Active → Dentvora → Remove.

When a Clinic enables WhatsApp messaging, Dentvora sends and receives messages through Meta's official WhatsApp Business APIs in compliance with the WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy.

Opt-in: the Clinic confirms it has obtained explicit, informed opt-in from every recipient before adding that recipient's number to the platform for messaging. Consent for in-clinic communication does not, by itself, equal consent for marketing messages.

Templates: promotional and notification messages are sent using Meta-approved message templates. Template approval and rejection decisions are made by Meta and are outside Dentvora's control.

24-hour customer-service window: outside the 24-hour customer-service window, only Meta-approved utility, authentication, and marketing templates may be sent, in line with WhatsApp's rules.

Opt-out: every recipient can opt out of further messages by replying to the conversation. Opt-outs are honoured across the Dentvora platform; the Clinic must not attempt to re-engage opted-out recipients.

Dentvora is not affiliated with WhatsApp LLC or Meta Platforms Inc.; WhatsApp and the WhatsApp logo are trademarks of WhatsApp LLC.

Where a Clinic connects Google Business Profile or other Google services, Dentvora uses OAuth-granted scopes only for the purposes the Clinic authorises (for example, fetching insights or updating profile information).

Dentvora respects Google's API Services User Data Policy, including the Limited Use requirements, where applicable.

Users may revoke Dentvora's access at any time from the settings or permissions page of the relevant social-media or messaging platform.

Revocation may limit or stop the platform features that depend on active authorisation.

Users may also email [email protected] to request that we delete stored access tokens for their account. We will process such requests promptly.

Users can request deletion of their Facebook, Instagram, or WhatsApp-related data held by Dentvora by emailing: [email protected] with the subject line "Meta Data Deletion Request".

Dentvora will process and delete the user data associated with Meta integrations upon request in compliance with Meta Platform policies.

Acknowledgement: within 24 hours. Completion: within 30 days, subject to legal retention requirements.

Dentvora is an independent service provider and is not affiliated with, endorsed by, sponsored by, or officially connected with any social-media or messaging platform unless expressly stated.

All platform names, logos, and trademarks remain the property of their respective owners.

Dentvora does not control third-party platform uptime, API availability, permission changes, deprecations, or policy decisions.

We are not responsible for interruptions, delays, restrictions, or data limitations caused by third-party platform actions or technical issues.